JULY 1, 2024 — 122WISCONSIN
The company has announced plans to lay off 122 employees at its regional support center in Fond du Lac, Wisconsin, commencing on August 27, 2024.
JUNE 24, 2025 — 1,000+ CALL CENTER EMPLOYEES AND FACILITY CLOSURES
Following closures and layoffs in Milwaukee, Wisconsin; Cincinnati, Ohio, and Syracuse, New York, earlier this year, the company has confirmed that it has closed additional facilities and laid off more than 1,000 workers in Spectrum-branded call centers in Ontario, California (452 employees), Rochester, Minnesota (352 employees), Austin, Texas (232 employees), and Columbus, Ohio (175 employees).
According to a company spokesperson, “Our goal is to retain as much talent and experience as possible. Employees at these locations may transfer with relocation benefits to other Spectrum customer service centers and are encouraged to apply for any open position within the company for which they are qualified. Employees who do not have a role with the company once the center closes will be entitled to comprehensive severance benefits.”
JUNE 16, 2025 — 175 EMPLOYEES AT COLUMBUS, OHIO SERVICE CENTER
Spectrum has notified Ohio authorities that it will close its customer service center in Columbus and eliminate 175 jobs, including customer service billing representatives, facilitators, and billing leads.
A spokesperson noted, “Our call center operations are a critical part of that experience, in which we invest and evolve to meet the changing needs of our customers. As part of that change, Customer Service call center operations at Dublin Rd. in Columbus will be transitioned to other in-house U.S.-based centers that will offer employees more resources and opportunities and allow us to deliver information, training, and technology to our representatives more efficiently."
AUGUST 31, 2023 — Original post…
Stamford, Connecticut-based Charter Communications, a cable TV, internet, and telephone service provider, has announced the closure of its Spectrum Community Solutions center located in East Syracuse, New York, on October 27, 2023.
The closure will impact 273 employees. The center, which supports bulk and multi-unit business customers, will see its customer calls redirected to the company's other facilities.
According to a company spokesperson, "As part of our ongoing work to serve customers more efficiently, we will transition calls from our East Syracuse Spectrum Community Solutions center to other centers this fall.”
Change is coming. There will always be a tomorrow, no matter how much you may try to ignore it. There are no guarantees in life or promises for a bright future. We see good people being laid off through no fault of their own. Just because something bad hasn't happened yet, doesn't mean it won't. It can happen to anyone, anytime, anywhere. No one is guaranteed to wake up tomorrow and still have a job by evening. Are you now wondering, Am I Next?
