JUNE 27, 2020 — HARLEYSVILLE, PENNSYLVANIA OFFICE CLOSURE, 780 EMPLOYEES NOW PERMANENT HOME WORKERS
With the closure of the Harleysville campus, all of the employees will become permanent homeworkers.
According to a company spokesperson, “We've been investing in our technological capabilities for years, and those investments really paid off when we needed to transition quickly to a 98 percent work-from-home model. Our associates and our technology team have proven to us that we can serve our members and partners with extraordinary care with a large portion of our team working from home.”
With the rise in self-service options featuring bots driven by artificial intelligence expert systems. fewer and fewer humans will be required in forward-facing customer service operations.
MARCH 30, 2020 — NATIONWIDE LAYOFF OF 250 EMPLOYEES WITH AN ADDITIONAL 320 EMPLOYEES FURLOUGHED
According to a company spokesperson, “These staffing reductions come as COVID-19 is making consumers increasingly price-sensitive and as the company accelerates implementation of new virtual claims and underwriting technology. The eliminated positions will be property and casualty claims, service and operations roles across the country. The decision was made in order to streamline operations and offer more price-competitive products.” Layoffs will be effective on June 8, 2020.
The furloughed employees will be property and casualty associates and start on June 8, the company said.
MARCH 7, 2020 — FURTHER INFORMATION ON OUTSOURCING — 500 POSITIONS AT RISK
The company has announced that it will be outsourcing a portion of its commercial insurance processing operations to a third-party vendor.
Of an estimated 500 layoffs, 200 are in Des Moines, Iowa, 175 in Gainesville, Florida, and the rest scattered around the nation.
The rest are in small pockets throughout the country.
Original post …
Columbus, Ohio-based Nationwide, the iconic insurance and financial services company, is implementing a large-scale restructuring effort that will result in the loss of approximately 1,100 jobs in Columbus, Ohio and elsewhere across the country. Affected are employees in IT, marketing, property and casualty operations, and bank organizations.
According to a Nationwide spokesperson, “We are making these changes from a position of strength and stability to position the organization for long-term success and growth. As the company implements new technologies and modernizes for the future, its workforce requirements are changing. "When we started our transformational journey, some seven years ago, we anticipated we would begin to realize the benefits in 2019. Our digital modernization, our distribution evolution and the formation of emerging partnerships all position us to meet customers where they are. As we implement new technologies and become more efficient across our businesses, our work force requirements are changing."
In addition to affected employees, Nationwide is also transitioning its 2,000 captive insurance agents to an independent agent model that will significantly change how the company sells insurance. Additional cost-cutting measures include the relocation of employees from leased space to its centralized location in Grandview Yard located in Grandview Heights, Ohio.
Change is coming. There will always be a tomorrow, no matter how much you may try to ignore it. There are no guarantees in life or promises for a bright future. Just because something bad hasn't happened yet, doesn't mean it won't. It can happen to anyone, anytime, anywhere. No one is guaranteed to wake up tomorrow and still have a job by evening. Are you now wondering, Am I Next?