NOVEMBER 10, 2021 — 3,000 EMPLOYEES AT RISK IN BREA, CALIFORNIA
The Bank of America has confirmed that it is leaving its 637,503-square-foot operations/call center facility in Brea, California by July 2022 due to an early lease termination that will see the property be repurposed into an Amazon distribution center.
According to a company spokesperson, “We’ve been in discussions with the property owner and have agreed to exit the building in July 2022. This is all new and happening very fast. Our priority right now is to keep these employees in their current roles up until July. We don’t know where we’ll go after that.”
Many of the call center employees have been working remotely since the start of the COVID-19 pandemic, so their jobs may be preserved if the bank transitions to a smaller facility and further automates the call process using artificial intelligence response systems.
JANUARY 24, 2019 — CALL CENTER EMPLOYEES LAID OFF IN MARYLAND
Another call center consolidation will cost 74 employees their jobs at the bank’s Hunt Valley, Maryland call center. Operations will be transferred to other centers. It appears that technology is reducing the need for humans at call centers as clients turn to self-service websites, mobile devices, and chat messaging to interact with the bank.
MAY 31, 2018 — Original Post…
The Bank of America has announced that after 40-years it will not be renewing the lease on their Pasadena, California corporate office and will be laying off 575 employees. Some of the back-office customer service and processing support employees will be offered the opportunity to move to other bank facilities in Los Angeles, an enlarged Glendale facility, and Orange County.
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