JANUARY 29, 2024 — 656 WORKERS IN PHOENIX, ARIZONA AND DALLAS-FORT WORTH, TEXAS
The company has announced plans to lay off 656 employees in its Phoenix, Arizona (335 employees), and Dallas-Fort Worth, Texas (321 employees) customer support centers on March 30, 2024.
MAY 30, 2020 — MAJOR REDUCTION IN FORCE ESTIMATED TO BE 30% OF MANAGEMENT AND SUPPORT STAFF. PILOTS AND OTHERS TO FOLLOW.
An American Airlines spokesperson has announced that the company is planning to cut 30% of its management and support staff, a reduction of about 5,000 jobs, because of the toll coronavirus is taking on the business. The airline also started offering buyouts to these employees and said it plans to offer new voluntary leave and buyouts for frontline staff such as flight attendants next month.”
In a rather cynical statement, American’s CEO Doug Parker noted “We’re able to use this crisis to figure out things that we can do more efficiently. This is providing a nice time to go do that work. We won’t add back some things we had in the past.”
Original blog post…
Fort Worth, Texas-based American Airlines, the world’s largest airline, has announced that they would be consolidating their call center operations and closing their Reno, Nevada call center in March, 2020. The permanent layoffs will affect approximately 100 employees who work at the 30-year-old center. According to a company spokesperson, “We have a lot of unused reservation center space that we have in our other call centers so it makes sense to consolidate that a little bit. The Reno center is one of the small ones so it makes more sense to get people in the big centers, especially since there’s space available. American Airlines runs five call centers in the United States, including at Dallas-Fort Worth and Phoenix, as well another nine outside the United States. The number of domestic call centers will be down to four once the Reno center closes.”
The airline has experienced a decline in call volume as online options allow customers to book their reservations directly with the airline or through the use of numerous third-party flight aggregation sites. And, like many other business process outsourcers, the airline can save money by outsourcing calls to specialized call centers.
Change is coming. There will always be a tomorrow, no matter how much you may try to ignore it. There are no guarantees in life or promises for a bright future. Just because something bad hasn't happened yet, doesn't mean it won't. It can happen to anyone, anytime, anywhere. No one is guaranteed to wake up tomorrow and still have a job by evening. Are you now wondering, Am I Next?