A Jacksonville, Florida-based Enhanced Recovery Company, a business process outsource company specializing in third-party contract debt collection, has announced the permanent closure of its Melbourne, Florida office. The closure will result in 218 layoffs, mostly collection agents and support staff. A company spokesperson noted that the closure was a "business reallocation and resulting corporate reorganization."
As we have seen, call centers have been severely impacted by automation and the introduction of self-service options for clients.
Change is coming. There will always be a tomorrow, no matter how much you may try to ignore it. There are no guarantees in life, or promises for a bright future. Just because something bad hasn't happened yet, doesn't mean it won't. It can happen to anyone, anytime, anywhere. No one is guaranteed to wake up tomorrow and still have a job by evening. Are you now wondering, Am I Next?