AUGUST 4, 2022 — UPDATE ON FOLSOM CALL CENTER
TELUS International Inc. has given 267 employees, including the previously mentioned 180, layoff notices at its Folsom call center, where workers provided technical help for customers of Google, TikTok, and other Silicon Valley companies. The company has switched to a remote work-at-home model and the future of the call center is being questioned.
JULY 22, 2022 — 180 LAYOFFS IN FOLSOM, CALIFORNIA
The company has announced a permanent layoff of 180 employees at its office in Folsom, California, commencing on September 6, 2022.
According to a company spokesperson, "We did recently inform a group of Folsom team members that the client they support is reducing its overall global workforce, and unfortunately, that decision extends to individuals providing customer support through third-party vendors, including Telus International."
JUNE 7, 2022 — Original post …
Annapolis, Maryland-based Telus International, a global process outsourcing company providing technology-based customer contact services, has announced the realignment of its workforce to customer demand in its Folsom, California technology-oriented call center and customer support operation.
The closure will impact 87 technology support employees with a separation date of June 30, 2022.
According to a Telus spokesperson, "In April, Telus informed a group of team members working from our Folsom site that their roles on a specific client account would end on June 30.”
Change is coming. There will always be a tomorrow, no matter how much you may try to ignore it. There are no guarantees in life or promises for a bright future. Just because something bad hasn't happened yet, doesn't mean it won't. It can happen to anyone, anytime, anywhere. No one is guaranteed to wake up tomorrow and still have a job by evening. Are you now wondering, Am I Next?