MARCH 22, 2025 — 120 EMPLOYEES
The company has confirmed its second round of layoffs that will impact 4% of its workforce.
The reduction in force will impact approximately 120 employees.
According to a company statement, “As part of our ongoing efforts to align our business with strategic priorities, we recently made the difficult but necessary decision to restructure certain areas of our organization. This decision was not made lightly, and we extend our gratitude to all impacted employees for their contributions and dedication during their time at Five9. We are proactively working to support those affected during this transition and remain focused on our long-term vision and the continued success of our employees, customers, partners, and stakeholders.
This action was believed to be driven by an activist investor demanding increased performance.
SEPTEMBER 5, 2024 — Original post…
San Ramon, California-based Five9, operator of a cloud-based customer engagement/call center, has announced a 7% reduction in its workforce.
The reduction in force will impact approximately 188 employees.
According to CEO Mike Burkland, 'Sadly, we have made the very difficult decision to say painful goodbyes to some of our team members. The workforce reduction plan is part of the Company’s broader efforts to drive balanced, profitable growth, further supporting our positive, long-term outlook and focus on increasing shareholder value.
Looking forward, Five9 is focused on driving shareholder value by increasing revenue, improving profitability, investing in our key strategic initiatives, and delivering for our customers. I have enormous confidence in Five9 and each of you as we continue to align and execute as one team.”
Change is coming. There will always be a tomorrow, no matter how much you may try to ignore it. There are no guarantees in life or promises for a bright future. We see good people being laid off through no fault of their own. Just because something bad hasn't happened yet doesn't mean it won't. It can happen to anyone, anytime, anywhere. No one is guaranteed to wake up tomorrow and still have a job by evening. While many employees can read the writing on the wall; why do most assume it’s targeted at someone else? Are you now wondering, Am I Next?