AM I NEXT? NO LOVE AT PALM COAST DATA

Am I Nest? Palm Coast Data reorganization.

Palm Coast, Florida-based Palm Coast Data, a full service fulfillment, marketing and support service for publishers, is undertaking a reorganization at the behest of its parent corporation, Dublin, Ireland-based Studio Media Group.

The company has announced that it will be shuttering its primary location, laying off 150 employees, and outsourcing its inbound and outbound mail processing operations to Des Moines, Iowa-based CDS Global.

The company is seeking smaller quarters nearby. Prior to the company's sale, the company appeared to be in serious financial difficulty.

Like other fulfilment operations, automation and changing consumer behavior played a major role as more consumers transacted business on the internet and transitioned from manual checks to electronic payments. Even customer service was automated with interactive voice response systems that could provide self-service customer support functions. And, of course, email replaced much of the existing snail-mail that was the lifeblood of the fulfillment center.

Change is coming. There will always be a tomorrow, no matter how much you may try to ignore it. There are no guarantees in life or promises for a bright future. Just because something bad hasn't happened yet, doesn't mean it won't. It can happen to anyone, anytime, anywhere. No one is guaranteed to wake up tomorrow and still have a job by evening. Are you now wondering, Am I Next?

NO LOVE AT CONVERGYS (UPDATED)

Am I Next? Layoffs at Convergsys Call Center - New Mexico.

UPDATE: APRIL 9, 2019 ADDITIONAL LAYOFFS IN TUCSON, ARIZONA

The company has filed a WARN (Worker Adjustment and Retraining Notification) notice indicating a layoff of 785 employees at its West Tucson, Arizona call center. The decision was driven by the restructuring after Concentrix acquired Convergys and its Tucson operation.

UPDATE: OCTOBER 31, 2018 CONVERGYS BUYER ANNOUNCES KENTUCKY LAYOFFS

Convergys was be sold in October 2018 to Fremont, California-based business process services company Synnex Corporation in a deal valued at an estimated $2.8 billion. Convergys will be combined with Synnex’s Concentrix subsidiary.

Concentrix has announced the permanent closure of one product line for an unspecified client that will result in the layoff off up to 258 employees in its Erlanger, Kentucky contact center.

Original post…

There are few businesses riskier for employees than a centralized call center whose variable staffing depends on its contractual obligations.

For the second time this year, Ohio-based Convergys has filed a WARN (Worker Adjustment and Retraining Notification) notice that covers 107 employees at the Rio Rancho, New Mexico call center on the heels of another WARN notice for 151 employees approximately two months prior.

Both were filed after the loss of separate clients. Convergys does operate overseas call centers for those customers who may be price sensitive or supporting operations in foreign countries. 

It can happen to anyone, anytime, anywhere ... are you wondering, Am I Next?