AM I NEXT? NO LOVE AT CAPTEL

Madison, Wisconsin-based CapTel, a division of Ultratec and a provider of phone captioning services for handicapped individuals has announced a major reduction in force, mainly impacting captioning assistants and supervisors who provide manual real-time captioning.

Layoffs will impact 731 workers in Wisconsin, Florida, and Texas...

Approximately 274 employees, primarily 229 captioning assistants, with 246 employees located in Milwaukee, Wisconsin, and 28 employees located in Madison, Wisconsin. Separations are scheduled for September 20, 2022.

Additionally, 243 employees, including 221 captioning assistants, in Orlando, Florida, and 104 employees, including 89 captioning assistants in Tampa, Florida will be laid off. 110 employees will be laid off in Arlington, Texas.

The decision was driven by the company's release of a new technology that provides customers with a choice of receiving captions through a fully-automated Auto Captions service.

Change is coming. There will always be a tomorrow, no matter how much you may try to ignore it. There are no guarantees in life or promises for a bright future. Just because something bad hasn't happened yet, doesn't mean it won't. It can happen to anyone, anytime, anywhere. No one is guaranteed to wake up tomorrow and still have a job by evening. Are you now wondering, Am I Next?

AM I NEXT? NO LOVE AT DYNAMIC BDC

Farmington Hills, Michigan-based Dynamic Virtual Business Development Center, a lead processing call center primarily serving auto dealers, has announced a reduction in force in its Troy, Michigan office.

The downsizing will impact 175 employees, primarily call agents and support personnel, and is scheduled to take effect on July 31, 2022.

It is suggested that the downsizing effort in linked to the turmoil in the auto industry.

Change is coming. There will always be a tomorrow, no matter how much you may try to ignore it. There are no guarantees in life or promises for a bright future. Just because something bad hasn't happened yet, doesn't mean it won't. It can happen to anyone, anytime, anywhere. No one is guaranteed to wake up tomorrow and still have a job by evening. Are you now wondering, Am I Next?

AM I NEXT? LAYOFFS AT TELUS INTERNATIONAL (08/04/22)

AUGUST 4, 2022 — UPDATE ON FOLSOM CALL CENTER

TELUS International Inc. has given 267 employees, including the previously mentioned 180, layoff notices at its Folsom call center, where workers provided technical help for customers of Google, TikTok, and other Silicon Valley companies. The company has switched to a remote work-at-home model and the future of the call center is being questioned.

JULY 22, 2022 — 180 LAYOFFS IN FOLSOM, CALIFORNIA

The company has announced a permanent layoff of 180 employees at its office in Folsom, California, commencing on September 6, 2022.

According to a company spokesperson, "We did recently inform a group of Folsom team members that the client they support is reducing its overall global workforce, and unfortunately, that decision extends to individuals providing customer support through third-party vendors, including Telus International."

JUNE 7, 2022 — Original post …

Annapolis, Maryland-based Telus International, a global process outsourcing company providing technology-based customer contact services, has announced the realignment of its workforce to customer demand in its Folsom, California technology-oriented call center and customer support operation.

The closure will impact 87 technology support employees with a separation date of June 30, 2022.

According to a Telus spokesperson, "In April, Telus informed a group of team members working from our Folsom site that their roles on a specific client account would end on June 30.”

Change is coming. There will always be a tomorrow, no matter how much you may try to ignore it. There are no guarantees in life or promises for a bright future. Just because something bad hasn't happened yet, doesn't mean it won't. It can happen to anyone, anytime, anywhere. No one is guaranteed to wake up tomorrow and still have a job by evening. Are you now wondering, Am I Next?