Columbus, Ohio-based Bread Financial Holdings, a marketer of loyalty and marketing services like private label credit cards, has announced the outsourcing of its customer service positions to third-party vendors.
The outsourcing will impact 500 employees, including 130 employees located in Ohio.
According to a company spokesperson, “We have made the difficult but necessary decision to transition more of our customer service roles to existing global customer servicing partners. Bread Financial’s business is strong, and this decision was made to ensure we can continue to successfully and efficiently meet the demands of our evolving business and customer preferences.”
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